Frequently Asked Questions (FAQ)

💳 Payment

What payment methods do you accept?

We accept all major credit cards and PayPal.

How secure is my personal information?

WrinkleGo uses industry-leading security measures to protect your data. All transactions are encrypted using SSL (Secure Socket Layer) technology to ensure safe and secure payments.

📦 Order Tracking

My tracking number is not working

Most orders include tracking. If your tracking number isn’t active yet, please allow a few days for it to update.
If you need help, contact us at shopwithuss.st@gmail.com.

How do I know if my order has been shipped?

You will receive a confirmation email and/or SMS once your order has been dispatched. Tracking details are usually available within a few days.

Tracking says delivered, but I haven’t received my package

Sometimes packages are marked as delivered when they reach your local post office. Please allow a few extra days for final delivery or contact your local post office.

🚚 Shipping & Delivery

Do you ship internationally?

Yes, WrinkleGo ships worldwide.

How long does it take to process my order?

Orders are processed within 1–3 business days.

How long does shipping take?

Standard international shipping takes 8–20 business days.
During peak periods, processing may take up to 6 business days.

My order did not arrive on time

If your order hasn’t arrived within 45 business days, please contact us at shopwithuss.st@gmail.com.

How will my package be delivered?

Your package may be delivered to your home, mailbox, or local post office. If delivery fails, a notice may be left for pickup.

How much does shipping cost?

We offer FREE worldwide shipping.

Where is my order shipped from?

Orders are shipped from our warehouses in China and the United States.

🔄 Returns & Refunds

What if I receive a damaged or faulty product?

Please send photo or video proof to shopwithuss.st@gmail.com, and we will arrange a replacement at no extra cost.

🛠 After Purchase

I entered the wrong address or selected the wrong variant

Contact us immediately at shopwithuss.st@gmail.com. We’ll do our best to help, but changes cannot be guaranteed after processing.

My package is stuck in customs

Customs delays are outside our control. Any duties or taxes are the customer’s responsibility.
Please contact your local customs office for assistance.

Can I change my shipping address after placing an order?

If your order hasn’t been processed yet, we may be able to update it. Contact us as soon as possible at shopwithuss.st@gmail.com.

📩 Need Help?

If you have any questions, feel free to contact us:
👉 shopwithuss.st@gmail.com

We’re here to help and aim to respond within 1 business day.