Refund policy

Refund & Return Policy

30-Day Satisfaction Guarantee

At WrinkleGo, your satisfaction is our priority. If you’re not completely satisfied with your purchase, you may request a return, replacement, or refund within 30 days of delivery.

Defective or Damaged Products

If you receive a defective, damaged, or incorrect item:

  • Contact us within 7 days of delivery

  • Provide clear photo or video proof

Once verified, we will:

  • Send a free replacement, or

  • Issue a full refund

📩 shopwithuss.st@gmail.com

Items Lost in Transit

Most orders are delivered within the estimated timeframes. However, delays may occur due to customs or other external factors.

If your order has not arrived within 10 business days after the expected delivery window, please contact us. We will:

  • Send a replacement order, or

  • Issue a full refund

Returns

If you are not satisfied with your purchase, you may request a return:

  • Must be requested within 30 days of delivery

  • Item must be unused and in original packaging

  • Proof of purchase is required

To start a return, contact us at:
📩 shopwithuss.st@gmail.com

Refunds (if applicable)

Once your return is received and inspected:

  • Approved refunds will be processed to your original payment method

  • Please allow 5–10 business days for the refund to reflect

Shipping Costs

  • Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect

  • Shipping fees are non-refundable

Lost or Stolen Packages

WrinkleGo is not responsible for packages marked as delivered to the address provided at checkout.

Upon request, we will provide:

  • Delivery confirmation

  • Tracking details

  • Shipping carrier information

You may use this information to contact the carrier directly.

Incorrect Address Disclaimer

Please ensure your shipping details are correct at checkout.

WrinkleGo is not responsible for:

  • Orders delivered to incorrect addresses provided by the customer

  • Lost packages due to incorrect information

Contact Us

For any questions, returns, or refund requests:

📩 shopwithuss.st@gmail.com
⏱ Response time: within 24 hours.